1. Overview
ResumeRoast sells digital credits used to generate AI resume roasts. Because processing begins immediately when a roast starts, refund eligibility depends on whether credits have been consumed and whether a failure occurred on our side. This policy supplements our Terms of Service and Privacy Policy.
Nothing in this policy limits any mandatory consumer rights under applicable law.
2. Digital product nature
Credits are delivered instantly to your account upon successful payment. Each roast consumes one credit when analysis begins. Once consumed, the associated AI processing cost has been incurred and the deliverable (feedback, scores, and suggestions) is generated or attempted.
3. Credit purchases
Purchases are processed by Paddle, our Merchant of Record. ResumeRoast does not store or handle your full payment card details. Eligible refunds under this policy are handled in line with these rules and processed via Paddle where applicable. You receive a receipt by email. Credits are added to your account balance and do not expire while your account remains active, except where separate terms apply to promotional credits as stated in our Terms of Service.
4. Unused credits
If you purchased credits in error, you may request a full refund within 14 days of purchase only if you have not used any credits from that purchase. Once any credit from that purchase has been used, refunds are generally not available except where required by applicable law or where a verified technical failure occurred (see Section 6).
5. Used credits
Credits used to generate a roast are non-refundable once processing has started, even if you dislike the tone or content of the feedback. AI output is subjective by nature. If you believe output was corrupted or incomplete due to a system error, contact support with your roast ID.
6. Technical failures
If a roast fails due to a verified technical issue on our platform—including server errors, failed AI processing, processing timeouts, or storage failures before results are delivered—we may restore the consumed credit, allow a retry, or issue a refund at our discretion. Failed roasts that already restored your credit automatically do not require a separate refund request.
7. Duplicate charges
If you were charged twice for the same purchase due to a payment error, contact us within 30 days with both transaction references. We will investigate and refund duplicate charges promptly after verification through Paddle where applicable.
8. Chargebacks
Please contact hamzataj371@gmail.com before initiating a chargeback so we can review your purchase first. Chargebacks filed without contacting us may result in temporary account restriction while the dispute is investigated. We will provide payment records to your bank or Paddle when appropriate.
9. Non-refundable scenarios
Refunds are generally not available when:
- Credits were successfully used to complete a roast.
- The issue resulted from an invalid, empty, or unreadable PDF you uploaded.
- Your account was terminated for violations of our Terms of Service.
- You changed your mind after receiving completed results.
- Starter, promotional, or bonus credits were granted free of charge. These credits have no cash value and are non-refundable.
10. How to request a refund
Email hamzataj371@gmail.com with:
- Account email address
- Date and amount of purchase
- Payment receipt or Paddle transaction ID
- Reason for the request
- Roast ID (if applicable)
11. Response times
We aim to acknowledge refund requests within 2 business days and resolve eligible requests within 10 business days. Cases requiring Paddle processing may take longer.
12. Contact
Refund questions: hamzataj371@gmail.com.